Invoices and billing details

An invoice is issued for each completed deposit, including the deposit made when you pay for an order directly by card or another method. Orders paid from an existing balance are covered by the invoice for the deposit that funded it. Download invoices as PDF from Billing > Invoices.

Set your billing details first

The billed-to details are copied from your profile when the invoice is generated, so set them before you deposit.

1. Open My account > General.
2. Under Personal details, check your name.
3. Under Address, enter the address used on invoices.
4. Under Company details, enter Company name if the invoice should name your company.
5. Select Save changes.

If your profile is incomplete when you order, checkout asks Do you need an invoice? and lets you enter the details there.

Download invoices

1. Open Billing > Invoices.
2. Filter by Period, or search by order ID or invoice number.
3. Select Download on a row, or select several and use Download selected. Generate combined report produces one PDF for a selection of two or more invoices.

A deposit's invoice is also linked from Billing > Deposits with View invoice. A new deposit's invoice can take a short while to appear; until then, View invoice is not offered on its row.

Where invoice emails go

My account > Notifications > Invoices and receipts sets whether invoices are emailed to your own address, to a separate address such as a finance mailbox, or not at all.

Corrections

Changing your profile does not change invoices already issued. If details on one are wrong, write to support@proxyforge.io with the invoice number and the correct details.