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40 articles in 8 topics
- Acceptable use and reporting abuse Every account is bound by the acceptable use policy.
- Requesting a DPA and compliance documents Most documents a procurement or security review asks for are either published or available on request.
- Connection data, privacy and retention The network records metadata about each connection, not its content.
- Identity verification and sanctions screening The terms of service provide for screening accounts against sanctions lists.
- Where the addresses come from, and how to check The sourcing standard is published on the Sourcing and compliance page.
- Adding funds to your wallet Orders are paid from your account balance, held in US dollars.
- API keys and webhooks API keys let your own code read and manage the account, its orders, proxies and usage, instead of the dashboard.
- Turning off renewal and closing your account There is no subscription to cancel.
- Invoicing and purchase orders for volume accounts Self-serve accounts fund a wallet and pay per order.
- Invoices and billing details An invoice is issued for each completed deposit, including the deposit made when you pay for an order directly by card or another method.
- How prices, volume discounts and term discounts apply Rates are published on the pricing page, and checkout shows the exact amount before you pay.
- Refunds: what qualifies and how they are paid Unused wallet balance and orders that were not delivered or that failed are refundable.
- Securing your account Account security settings are under My account > Security in the dashboard.
- Authenticating by IP allowlist With an IP allowlist, the proxy accepts connections from addresses you register and needs no username or password.
- Authenticating with username and password With username and password authentication, the client sends credentials on every connection to the proxy.
- Finding your host, port and credentials Every proxy you own has its own page in the dashboard with the address to dial, the port, the protocol and the credentials.
- Choosing HTTP, HTTPS or SOCKS5 A new proxy is delivered on HTTP.
- Reporting a blocked target: required information A block can be investigated only from evidence of what the target returned.
- Connection refused, timeouts and resets When the connection fails before any status code appears, the problem is between your client and the proxy, or between the proxy and the target.
- Diagnosing proxy status codes 407 and 403 A 407 always comes from the proxy.
- Raising a ticket about a proxy from the dashboard Report an issue files a support ticket tied to a specific proxy, so support starts with the proxy, its order and its status already attached.
- Checking remaining traffic Traffic is counted per proxy.
- Mobile proxies: how they work and how they are billed Mobile proxies route your requests through addresses that mobile network operators assign to handsets and modems.
- Buying residential or mobile traffic (coming soon) Residential and mobile are bought by the gigabyte.
- Residential proxies: how they work and how they are billed Residential proxies route your requests through consumer broadband addresses belonging to peers who opted in to share bandwidth.
- Rotating sessions and holding one exit address On residential and mobile, each new connection through the gateway can leave from a different exit address: a rotating session.
- Choosing a proxy type Pick the line by how the target treats the address, not by price.
- Contacting support and what to include Use the chat button on this help centre, or write to support@proxyforge.io, for anything about your account, orders, billing or connections.
- Creating an account and confirming your email A self-serve account needs an email address and a password.
- Switching from another proxy provider You do not need to cancel your current provider to start.
- Placing your first order Orders are paid from your account balance.
- Testing a proxy before production use Run four checks before a proxy goes into a pipeline: the request uses the proxy, HTTPS tunnels through it, the exit behaves as expected, and the target sees…
- Datacenter proxies: what you get and how they are billed A datacenter proxy is a static IPv4 address hosted in a data centre, for targets that accept datacenter addresses.
- ISP proxies: what you get and how they are billed An ISP proxy is a static IPv4 address that belongs to a consumer internet provider.
- Ordering ISP or datacenter proxies An ISP or datacenter order buys a number of static addresses in one location, on one plan, for one term.
- Replacing a static address that a target has blocked An ISP or datacenter address does not change by itself, so a block on it lasts until the site lifts it.
- Verifying a static IP proxy An ISP or datacenter proxy keeps one address for the life of the order.
- Extending, auto-buy and expiry for ISP and datacenter An ISP or datacenter proxy runs until the date in Expires on its page.
- Changing speed and concurrency on a static proxy A static proxy has an uplink speed and a concurrency limit, the number of connections it carries at once.